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RETURN POLICY

Returns and Exchanges:

We will accept all returns and exchanges within 14 days after shipment. Please send an email to info3@sharelli.com or call 1.514.419.8423 and request a return authorization number (RMA#). Refund credits will not include initial shipping costs. Unfortunately, custom orders are not returnable. There is no refund for product after it has been worn, only a credit towards your next purchase.

No refund will be granted without a Return Authorization number.

  • Web Order Returns
  • Please contact us for our return address as well as shipping instructions.

Repairs:

Please contact our repairs department at info3@sharelli.com or 514.419.8423 to request a return authorization number. We do not accept packages without a return authorization number. We will not accept any returns sent back by FEDEX or UPS. Repairs needed on items bought at one of our retail customers, must be brought back to place of purchase.


Shipping:

All orders will be shipped in as timely a manner as possible. Standard lead time is 4-6 weeks. Should you require a faster delivery time, please call 514.419.8423 to confirm if this is possible. We will do our best to accommodate all expedited orders.

Shipping/Handling charges are as follows for all orders:
$12.95 Mail (5-8 business days)
$26.00 Overnight  – Available upon request

Customers Outside the United States and Canada
All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.


Sizing:

All our bracelets are listed by their circumference which includes the approximate one inch opening. We recommend you take a strip of paper, wrap it around your wrist then measure the length of the strip. This is the circumference of your wrist. Purchase a bracelet either just at, or larger than your wrist. We are unable to custom size cuff bracelets.

All our necklaces may be special ordered in 16, 18 or 20 inch lengths. Please contact customer service for assistance and pricing of custom necklace lengths.


Jewelry Care:

Jewelry is not water-resistant. Due to the natural aging of metals, jewelry will darken slightly over time. To restore the natural luster, use a soft, felt polishing cloth.